Product information
Return Policy |
Change of Mind / Change of Size / Change of Color or Alternative Style
Product Fault
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Returns Process |
Self-serve returns
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Conditions and Exclusions |
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Refund |
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tHow much does your shipping cost?
- Shipping is calculated depending on your total purchase amount.
- Purchases over $100.00 qualify for free shipping.
Do you offer international shipping?
- Global Availability: We ship to mst locations worldwide.
- Address Issues: If your address isn’t accepted at checkout, please contact us, and we will adjust the shipping options for you.
How long does it take ship?
- Australia and New Zealand:
- Metropolitan Locations: 2 weeks
- Regional Locations: 2.5 weeks
- Rural Locations: 3 weeks
- United States:
- West Coast Metropolitan Locations: 2 weeks
- East Coast Metropolitan Locations: 2.5 weeks
- Regional or Rural Locations: 2.5 - 3 weeks
- Asia and Pacific:China: 1 week
- Other Countries: 1.5 weeks
- Please Note: Delays may occur due to customs, public holidays, weather events, or political disruptions.
My order has been processed and I have not received an update yet. When will I receive a tracking number?
- Please refer to shipping time specified in this FAQ.
- Once your order is fulfilled and your tracking number is active, it will be updated in customer account and/or sent to the email registered with your order. This may take up to 6 days after your order was processed. Please be assured your order is being fulfilled and we will in contact very shortly.
- The order shipping time is inclusive of order processing, fulfillment and shipping/logistics.
I can see on my product tracking that your products ship from China? I thought you were located in Australia?
- We are an online business based in Melbourne, Australia. We warehouse products in both Melbourne and overseas in a central location at our Shanghai warehouse.
- Shipping from our overseas warehouse uses logistics services, such as DHL, Fedex, or UPS, who provide express shipping to most locations.
- Please we are aware if your products are shipped from China, this location represents the consignor, not the location where products were manufactured. Please refer to the products tags for product manufacturing location.
Korean clothing is often produced in limited sizes or one-size styles.
Each product includes a size guide for Korean sizing. However, this may require conversion to Australian sizes.
Clothing Size Chart
| AU | 6 | 8 | 10 | 12 | 14 | 16 |
| Bust (cm) | 80 | 85 | 90 | 95 | 100 | 105 |
| Waist (cm) | 60 | 65 | 70 | 75 | 80 | 85 |
| Hip (cm) | 90 | 95 | 100 | 105 | 110 | 115 |
Shoe Size Chart
| Australian | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| European | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 |
| Korean | 220 | 225 | 230 | 235 | 240 | 245 | 250 | 255 |
| US | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| UK | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
| Foot length (mm) | 219-221 | 224-226 | 229-231 | 234-236 | 239-241 | 244-246 | 249-251 | 254-256 |
| Foot width (mm) | 80 | 80-85 | 85 | 85-90 | 90 | 90-95 | 95 | 95-100 |
F.A.Q.
How Can I Return My Items?
We offer 14-day returns.
Change of Mind / Change of Size / Change of Color or Alternative Style
- Return shipping costs are the responsibility of the customer
- Cost will be deducted from the refund
Product Fault / Product Integrity issue
Free return provided upon confirmation of product fault or integrity issue
More information is available on our returns page and in our refund policy.
Please request the return via the returns page.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and contact our Customer Service.
