SHIPPING GUIDE
We’re committed to delivering your orders efficiently and reliably. Our Shipping Guide provides all the details you need about shipping options, costs, delivery times, and tracking your order.
Browse our frequently asked questions below
How much does your shipping cost?
Standard Shipping
Free on all orders within Australia - - no minimum spend.
Expedited Shipping (Australia Only)
- Orders under $99: $15 AUD
- Orders $100–$149: $20 AUD
- Orders over $150: $30 AUD
International Shipping
Free to most destinations worldwide. If your address isn’t accepted at checkout, please contact us and we’ll help adjust your shipping options.
What are your shipping timeframes?
Standard Shipping
Australia & New Zealand
- Metro: 10–20 days
- Regional: 16–20 days
- Rural: Up to 20 days
United States
- Metro (West & East Coast): 10- 20 days
- Regional: Approximately 21-30 days
Asia & Pacific:
- Approximately 7 days
Other Countries:
- 10–20 days
Expedited Shipping (Australia & NZ only)
- Metro: 6–12 days
- Regional: 6–12 days
- Rural: Up to 14 days
Please note: Delivery times include order processing, packing, and shipping. Delays may occur due to customs, public holidays, weather events, or other disruptions.
My order has been processed and I have not received an update yet. When will I receive a tracking number?
Once your order is fulfilled and your tracking number is active, it will be added to your account and emailed to you. This may take up to 7 days after processing.
Shipping times include order processing, packing, and delivery.
I have received an error when accessing my tracking details. How do I access the correct details?
Troubleshooting: No shipping info for your order yet "Your shipment is on the way. Please wait for the carrier to update an event"
If there is no shipping information for your order yet:
- Rest assured, your order has been fulfilled and is on the way.
- Tracking updates will appear once the local carrier processes the package.
If this persists:
- Contact us using the function below for further assistance.
Troubleshooting: Invalid Tracking Number
