SHIPPING GUIDE
We’re committed to delivering your orders efficiently and reliably. Our Shipping Guide provides all the details you need about shipping options, costs, delivery times, and tracking your order.
Browse our frequently asked questions below
How much does your shipping cost?
Standard Shipping
- Purchases under $100.00 - $10.00 total shipping cost
- Purchases over $100.00 qualify for free shipping.
AUSTRALIA ONLY
Expedited Shipping
- Purchases under $99.00 - $20.00 total shipping cost
- Purchases under $99.00 - $30.00 total shipping cost
Do you offer international shipping?
Global Availability:
- We ship to most locations worldwide.
Address Issues:
- If your address isn’t accepted at checkout, please contact us, and we will adjust the shipping options for you.
What are your shipping timeframes?
Standard Shipping
Australia and New Zealand:
- Metropolitan Locations: 16-20 days
- Regional Locations: 16-20 days
- Rural Locations: 20 days
United States:
- West Coast Metropolitan Locations: 21 days
- East Coast Metropolitan Locations: 21 days
- Regional or Rural Locations: 21 days
Asia and Pacific:
- 7 days
Other Countries:
- 10-20 days
Expedited Shipping
Australia and New Zealand:
- Metropolitan Locations: 6-12 days
- Regional Locations: 6-12 days
- Rural Locations: 14 days
Please Note: Delays may occur due to customs, public holidays, weather events, or political disruptions.
My order has been processed and I have not received an update yet. When will I receive a tracking number?
Refer to Tracking Process below (Part A)
- Please refer to shipping time specified above
- Once your order is fulfilled and your tracking number is active, it will be updated in customer account and sent to the email registered with your order. This may take up to 7 days after your order was processed. Please be assured your order is being fulfilled and we will in contact very shortly.
- The order shipping time is inclusive of order processing, fulfillment and shipping/logistics.
I have received an error when accessing my tracking details. How do I access the correct details?
Troubleshooting: No shipping info for your order yet "Your shipment is on the way. Please wait for the carrier to update an event"
If there is no shipping information for your order yet:
- Rest assured, your order has been fulfilled and is on the way.
- Tracking updates will appear once the local carrier processes the package.
If this persists:
- Contact us using the function below for further assistance.
Troubleshooting: Invalid Tracking Number
