tHow much does your shipping cost?
- Shipping is calculated depending on your total purchase amount.
- Purchases over $100.00 qualify for free shipping.
Do you offer international shipping?
- Global Availability: We ship to mst locations worldwide.
- Address Issues: If your address isn’t accepted at checkout, please contact us, and we will adjust the shipping options for you.
How long does it take ship?
- Australia and New Zealand:
- Metropolitan Locations: 2 weeks
- Regional Locations: 2.5 weeks
- Rural Locations: 3 weeks
- United States:
- West Coast Metropolitan Locations: 2 weeks
- East Coast Metropolitan Locations: 2.5 weeks
- Regional or Rural Locations: 2.5 - 3 weeks
- Asia and Pacific:China: 1 week
- Other Countries: 1.5 weeks
- Please Note: Delays may occur due to customs, public holidays, weather events, or political disruptions.
My order has been processed and I have not received an update yet. When will I receive a tracking number?
- Please refer to shipping time specified in this FAQ.
- Once your order is fulfilled and your tracking number is active, it will be updated in customer account and/or sent to the email registered with your order. This may take up to 6 days after your order was processed. Please be assured your order is being fulfilled and we will in contact very shortly.
- The order shipping time is inclusive of order processing, fulfillment and shipping/logistics.
I can see on my product tracking that your products ship from China? I thought you were located in Australia?
- We are an online business based in Melbourne, Australia. We warehouse products in both Melbourne and overseas in a central location at our Shanghai warehouse.
- Shipping from our overseas warehouse uses logistics services, such as DHL, Fedex, or UPS, who provide express shipping to most locations.
- Please we are aware if your products are shipped from China, this location represents the consignor, not the location where products were manufactured. Please refer to the products tags for product manufacturing location.