FAQ

We know you might have questions, and we're here to help! Our FAQ page is designed to provide quick and clear answers to the most common inquiries about our products and collections.

Are all your products made in south korea?

​At Stefani Studio, we curate high-quality, designer clothing and accessories from independent designers across South Korea and East Asia.

While many of our products are designed and manufactured in South Korea, we also offer items inspired by Korean fashion produced in other East Asian countries, such as China. These products are often produced in a variety of sizes and may be more frequently re-stocked.

We label these products as "Korean Style" to reflect their design inspiration. For specific manufacturing details, please refer to the product's tags or descriptions on our website. ​

What types of materials are used in your products?

At Stefani Studio, our products are crafted using a variety of high-quality materials to ensure durability, comfort, and style. Here's an overview of the materials commonly used in our offerings:​

1. Leather

We utilize various types of leather in our products, each selected for its unique characteristics:​

  • Full-Grain Leather: Known for its durability and natural texture, used in premium items.​
  • Top-Grain Leather: Offers a smooth finish, ideal for sleek designs.​
  • Genuine Leather: Provides a balance between quality and affordability.​
  • Suede: Features a soft, velvety surface, perfect for a luxurious feel.​
  • Nubuck: Similar to suede but with a finer texture, offering a sophisticated look.​
  • Patent Leather: Characterized by its glossy finish, adding a touch of elegance.​
  • Bonded Leather: An eco-friendly, vestitle and affordable option made from recycled leather fibers.​
  • Faux Leather (Vegan Leather): Synthetic alternatives that mimic the look and feel of real leather, suitable for those seeking cruelty-free options.​

2. Fabrics

In addition to leather, we incorporate various fabrics into our products:​

  • Cotton: Breathable and soft, used in linings and casual wear.​
  • Linen: Lightweight and durable, ideal for summer collections.​
  • Wool: Provides warmth and texture, commonly used in winter accessories.​
  • Silk: Adds a touch of luxury with its smooth and lustrous feel.​
  • Viscose: A lightweight, breathable fabric made from wood pulp, offering a silky texture and excellent drape. It’s commonly used in dresses, blouses, and linings.
  • Satin: A smooth, glossy fabric with a luxurious sheen, often used in evening wear, lingerie, and accessories. It drapes beautifully and feels soft against the skin.
  • Synthetic Fabrics: Such as polyester and nylon, chosen for their durability and versatility.​

3. Hardware

To complement our designs, we use high-quality hardware components:​

  • Metal Zippers: Ensure longevity and smooth operation.​
  • Buckles and Clasps: Made from stainless steel or brass for a polished look.​
  • Rivets and Studs: Add decorative elements while reinforcing structural integrity.​
Which Types of Leather Are Used in Your Products?
Type of Leather Description Uses in Fashion Characteristics
Full-Grain Leather The highest quality leather made from the top layer of the hide with natural grain intact. Luxury handbags, high-end jackets, premium shoes, belts, and wallets. Durable, breathable, and develops a patina over time.
Top-Grain Leather Slightly sanded or buffed version of full-grain leather to remove imperfections. Designer handbags, jackets, and premium footwear. Softer and more flexible than full-grain but slightly less durable.
Genuine Leather Made from lower layers of the hide, processed and embossed for a uniform look. Affordable jackets, belts, wallets, and handbags. Lower durability but can be treated to mimic higher-quality leather.
Suede Made from the underside of the hide, featuring a soft, velvety texture. Boots, jackets, gloves, and handbags. Soft and luxurious but prone to staining and moisture damage.
Nubuck Similar to suede but made from the outer hide, creating a soft, durable finish. High-end shoes, jackets, and handbags. More durable than suede but still sensitive to moisture.
Patent Leather Coated with a glossy, waterproof finish for a sleek, polished look. Formal shoes, handbags, and accessories. Shiny, sleek, and water-resistant but prone to scratches.
Bonded Leather A composite leather material made by blending recycled leather fibers with a binder. Belts, handbags, and accessories; also used in furniture and bookbinding. Affordable, sustainable, lightweight, and flexible with various finishes.
Faux Leather (Vegan Leather) A synthetic alternative made from PVC, PU, or plant-based materials. Affordable handbags, jackets, and shoes. Ethical, water-resistant, and versatile but less durable than real leather.
How long does it take you to ship?
How much does your shipping cost?

Standard Shipping

  • Purchases under $100.00 - $10.00 total shipping cost 
  • Purchases over $100.00 qualify for free shipping. 

AUSTRALIA ONLY

Expedited Shipping

  • Purchases under $99.00 -  $20.00 total shipping cost 
  • Purchases under $99.00 -  $30.00 total shipping cost 
Do you offer international shipping? Global Availability: 
  • We ship to most locations worldwide.
Address Issues:
  • If your address isn’t accepted at checkout, please contact us, and we will adjust the shipping options for you.
What are your shipping timeframes?

Standard Shipping

Australia and New Zealand:

  • Metropolitan Locations: 16-20 days
  • Regional Locations: 16-20 days
  • Rural Locations: 20 days
United States:
  • West Coast Metropolitan Locations: 21 days
  • East Coast Metropolitan Locations: 21 days
  • Regional or Rural Locations: 21 days

Asia and Pacific: 

  • 7 days

Other Countries:

  • 10-20 days

 

Expedited Shipping

Australia and New Zealand:

  • Metropolitan Locations: 6-12 days
  • Regional Locations: 6-12 days
  • Rural Locations: 14 days

Please Note: Delays may occur due to customs, public holidays, weather events, or political disruptions.

My order has been processed and I have not received an update yet. When will I receive a tracking number?
Refer to Tracking Process below (Part A)
  • Please refer to shipping time specified above
  • Once your order is fulfilled and your tracking number is active, it will be updated in customer account and sent to the email registered with your order. This may take up to 7 days after your order was processed. Please be assured your order is being fulfilled and we will in contact very shortly. 
  • The order shipping time is inclusive of order processing, fulfillment and shipping/logistics. 
I can see on my product tracking that your products ship from China? I thought you were located in Australia?
  • We are an online business based in Melbourne, Australia.  We warehouse products in Melbourne and overseas.
  • Shipping from our overseas warehouse uses logistics services such as DHL, Fedex, or UPS. 
  • If your products are shipped from overseas, this location does not represent where your products where your products were manufacturedPlease refer to the product's tags for the manufacturing location. 
I have received an error when accessing my tracking details. How do I access the correct details?
  • If you have accessed your tracking number and an error has occurred (such as 'invalid tracking number'), please refer to the email 'Subject: A reminder your order #NUMBER is on the way'. This email contains instructions to access your tracking number. 
  • Additionally, refer to the image Tracking Process Below (Part B)

Tracking Process

Part A

 


Part B

If your tracking number shows as invalid, please select the following carrier:

POLICY UPDATED: 30 November 2024. Orders placed on and after this date will be shipped in accordance to the above policy and guidance. 

Recently viewed products

Describe your recently viewed products here